ADSL Synchronization
Pass:
 Indicates that the DSL modem has detected a DSL signal from the telephone company. A solid DSL LED on the modem also indicates the detection of a DSL signal from the telephone company.
Fail:
 Indicates that the DSL modem does not detect a signal from the telephone company's DSL network. The DSL LED will continue to flash green.

If the test fails, follow the troubleshooting procedures listed below and rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests button at the bottom of this page. If all the tests pass, close and restart your Web browser to access the Internet.

Troubleshooting:

  1. Make sure your phone line is plugged into the modem.

  2. After turning on your DSL modem, wait for at least one minute to establish a connection. Run the diagnostic tests again by clicking on the Rerun Diagnostic Tests button at the bottom of this page.

  3. Make sure there is no DSL micro filter on the phone cord connecting the DSL modem to the wall jack.

  4. Make sure you are using the phone cord that was supplied with your DSL modem or another similar phone cord with four copper wires visible in the plug.

  5. If your DSL has been functioning properly for a long period of time and you suddenly are experiencing this problem, there may be a problem with the DSL network. You may need to wait from 30 minutes to a couple of hours, and if you still do not have a solid DSL LED on your modem, call Technical Support.

  6. Turn off the power to the DSL modem, wait 10 seconds and turn it back on. Wait at least one minute and if the DSL LED on the modem remains a solid color, close your Web browser and restart it.

Contact ISP Technical Support if you have tried all of the above and still are experiencing a fail condition.